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SXSW Live blogging: Who Needs Venture Capital?

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This is a live post from a SXSW panel on Venture Capital, March 15th, 2010

Only a fraction of business financing comes from Sand Hill Road. Yet entrepreneurs still obsess over traditional big meeting/big money Silicon Valley venture capital. This heated panel debates what types of companies actually benefit from VC and reviews concrete examples of alternatives to traditional venture capital.



Presenters
53203_thumb Mitch Lasky
Benchmark Capital
53204_thumb Mike Trotzke
SproutBox
53205_thumb Jolie O’Dell
ReadWriteWeb
53206_thumb Dave Mcclure
500 Hats

Chris Wanstrath, founder of GitHub

Session:

To get funded at the Powerpoint stage, you probably need to have a track record with VCs. Otherwise you’ll need a functioning prototype or more, like paying customers.

There are companies that shouldn’t be raising venture capital, and there are many that aren’t going to get funded because demand far outstrips supply. When you build a business, venture capital should be a second order consideration. Build a solid business first and think about venture capital second … your business should not be about raising the money. On the other hand,there are companies that do require venture funding, because they do need to get the servers and bandwidth and employees to be able to scale.

“Don’t write business plans. It’s a f*ing waste of time” -Mcclure. For Dave, the trust filter is the most important, and he only considers startups who have references in common.

Wanstrath did not take Venture Capital for Github. It did take a lot of money to set the company up, but they found other ways, including friends and family. They made a lot of business deals for servers, maxed out credit cards and borrowed money and generally did whatever it took. They did not feel a $10 million valuation was fair when they were profitable making $1 million in revenues. They certainly did not want to take on a VC that was going to start setting their direction.

Lasky sees a lot of great companies that are not good venture investments, because the return profile does not fit the time or ratios that VCs are looking for. For example, a $500 million fund will invest in 30 to 40 companies and are looking at 3X return on capital in 10 years. So they’re looking for $250 million exit for all companies, or $750 million with a 2/3 failure rate. Smaller VCs with funds under $100 million can tolerate smaller exits. An example would be Mint, which is a company that did need venture backing.

Huge exits are not the median scenario by any means and the venture capital game has a huge corrupting effect on startups. A better approach is to build a cool business and then things will happen. For most businesses, the core product can be built by two people in eight to ten months. This means a $50k to $100k investment, which is not VC; it’s personal savings and friends and family. The crucial seed phase is $250k to $1 million, where it’s really hard to bootstrap to that size. The best thing to do is to look at VCs with funds under $100M.

The average Techstars deal is investing $15k to $30k for about a 7% to 10% stake on a $300k valuation — but they bring huge value in their mentorship model. However, this is good for students out of college, because they have no savings.

The typical scenario is taking a 20% to 40% dilution when funding through VCs, and probably more.

There are plenty of lifestyle businesses online where the founders can make $1 million to $2 million per year and live happily ever after without having a big exit plan.

When pitching venture capital, you have to sift through the good, the bad, and the criminally negligent. Weird term sheets, dishonesty, etc., are the pitfalls to watch out for. Venture capitalists fund the expansion of the business in anticipation of upcoming revenues. The idea is not to figure out new ways of spending the business; the fundamental concept is to spend the money in ways that grow the business. VCs are willing to fail, whereas banks are not.

What are the alternatives to VC funding? What do you do if your friends and family are broke?

The important thing about alternatives is that there is no industry based around bootstrapping, like there is around venture capital. First, figure out what you need and then start cutting. Do you need PR? Do you need an office? What can you do away with? After that, figure out where you can get the money from. Taking money from parents or going into debt is a big deal in case of failure.

A realistic alternative to bootstrapping is raising $100k to $2 million for up to 20% of the company, with an exit at $10 million.

Q&A:

European entrepreneurs a decade ago were pissed off about how difficult it was to raise money, because of hugh risk aversion. The American model of risk is migrating over and things seem to be getting better for European startups.

Customer financing with upfront discounts, customer receivable financing or factoring, asset-backed leasing are some other alternative strategies to help manage the cash flow and offset the need for fundraising.

Wanstrath would not bootstrap a consumer web company or a consumer app.

Wanstrath advises opening up as many different revenue streams as possible. Offer people many different plans and ways to pay you for your services.

For Lasky, the difference in being there six months early meant a $400 million advantage in valuation over the second mover in his market.

The venture capital industry has to contract. There are too many firms with very mediocre results. Part of the reason is there are more mature companies doing deals earlier.

If you have 20% equity in your startup and are looking for a $10 million payout, then your sweet spot for exit must be around $50 to $75 million.

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SXSW Live blogging: ER 2.0

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This is a live post from a SXSW roundtable on ER 2.0, March 14th, 2010

Hospitals and health care providers are slowly but surely using new media and social networking software for some of their primary objectives–treatment, research, education and outreach, and patient-provider communication. This presentation will feature best practices from case studies and prescribe future uses of new media in public health.

Presenters
50882_thumb Ed Bennett
University of Maryland Medical Center
50883_thumb Aimee Roundtree
University of Houston-Downtown


Also panelling is Jen McCabe of Contagion Health.

How does this technology complicate HIPAA compliance?

There’s a saying: “Don’t say no, just say HIPAA.” There’s a lot of fear and trepidation around what might happen, but best practices are emerging from those providers who are experimenting first. For example, some have written commenting policies that protect them, and so on.

The involvement in physicians in the social space is disappointing. They have a disinclination toward transparency because of the traditional patient – physician relationship that has been ingrained since medical school.

Why are hospitals so slow to adopt social media?

Crossing into the space where patients have direct online interaction with their physician is still a long way away, because of security issues. However, when dealing with hospitals, it is a matter of showing them how much good is possible by using social technologies. We don’t remunerate doctors for interacting with patients in this way. Also, we are legally bound by regulatory bodies, and these social channels must comply with regulations as well. Twitter feeds are admissible in court.

One of the heaviest “things” to move is human resources. For example, the question of who is the person or people who are going to address “the tidal wave” of coming complaints.

The real-world experience is that 99% of comments are positive or neutral, and there are very few complaints: “the unexpected outcomes of social media for hospitals will be positive, because we’ve anticipated all the negatives” – Lee Aase, Mayo Clinic. Monitoring is the first step to understand how much is negative, how much is positive, where are the reported variances, and who is doing the talking. One of the most efficient means of communicating is to attach a face to an institution, and to add 10% to 20% personal tweeting into these accounts. Examples are Scott Monty of Ford and Frank Eliason of Comcast. By the way, it’s great to get negative feedback, because that highlights what needs to be changed. Liability poisons the environment, but fewer lawsuits arise when people treat people like people, rather than withholding information.

What are victim’s rights online?

The place to start for patient advocates is with systemic advocacy for patient rights in general, so people start to trust you over time on a case by case basis.

What are the agents of change in hospitals and who should we work with?

Understand who holds the budgets and who is involved with patient care. Understand their community engagement strategies in the real world and show them parallels online. However, understand also that it is too early to prove that social media changes behavior, so it’s challenging to legitimize these tools.

What about compatibility with hospital systems?

Hospitals use lots of systems that don’t talk to each other. Some hospitals are blocking Facebook access, for instance, whereas patients are using Facebook to talk about the hospital. The implementation of EMR is addressing this to an extent and driving a change in behavior. Vendors need to adopt open source standards and look at innovations like microsyntax and HL7 from MIT.

What about communicating with patients through mobile devices, particularly for improving the customer service experience? By the way, hospitals provide the most opaque and worst customer service experiences.

Some hospitals and surgeons are using Twitter to provide updates during an operation, after waivers are signed. This way patients’ families can be kept up to date during the hours of waiting. It’s a small but important step in customer satisfaction.

In Africa and the Philippines, social media adoption is increasing because social tools are the most inexpensive to use for communications, compared to legacy or traditional systems.

The developing world is driving innovation out of need. Maybe the answer in developed nations is to identify organizations like freelancer’s union, irobot, and others, that have an incentive to disrupt the healthcare system. Just build really awesome stuff and you will start to see behavior change and integration.

We already have  a well developed social media strategy, but our challenge now is to get the physicians engaged. Is this even possible?

Hire for that. Find physicians that are already blogging. Find a leader that sets the example. Find someone that others will follow.

What about crisis communications?

If as an institution you start to communicate and to tweet, then you start to become the source of truth (rather than the media or someone else). Go through @swhealthcare’s Twitter account to understand how they responded to crisis.

One of the best ways to drive change is to demand it as the healthcare consumers we all are.

What tools are missing? What are the new trends?

One big trend is curation of health information, which is growing at an astronomical rate. Demand will never match supply, so curation is absolutely key.

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SXSW Live blogging: Story.Next – Narrating the Crowd

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This is a live post from a SXSW panel about StoryCorps, March 14th , 2010

StoryCorps was built on the principle that ordinary people have extraordinary stories to share – you just need to ask. Social networking and hand-held technology now enables communities to capture and distribute these stories with unprecedented scale and quality. Panelists will discuss the art of blending storytelling with social networking.

Presenters
51494_thumb Suneel Gupta
Kahani Movement

51495_thumb Dr Sanjay Gupta
Kahani Movement


“Story”: a narration of the events in the life of a person or the existence of a thing.

Saneel and Sanjay are brothers. The panel starts off with a clip showing an family in India and the Kahani Movement: “Some stories are never told … because no one asks.”

Stories have a beginning, a middle, and an end. The ingredients of a story include a central character or a hero and this project itself has a hero. StoryCorp’s hero is Louis “Studs” Terkel, the “premier chronicler of American life,” according to John Stewart. Ordinary people have extraordinary stories to tell. More importantly, if you don’t capture these stories, there is a time limit and the stories disappear. The Guptas are taking this mission to the web. The word Kahani means story in Indian. Every community has stories worth preserving.

If technology is a catalytic, what would Studs do?

  1. Chronicle the story by shifting the conversation from the studio to the living room
  2. Expand from audio conversations to film, photos, and writings
  3. Everyone is a Storyteller, so they are creating a network of storytellers who are collaborating, connecting, and sharing each others’ stories – to tell one common story
  4. We’ve made it approachable – give clips a sense of optimism and hope. Steven Spielberg is advising Kahani Movement with the experience he garnered from his work with the Shoah project, where he captured many stories before they expired.
  5. We’ve made it focused. The focus is Indian Immigration to the United States from the 1960’s to the 1970’s. Creating a community around a central topic

So, where is this project headed?

As happens with any population of people, there’s a tendency to paint that people with one broad brush stroke. A project like this adds heterogeneity to a population. Things that surprise are already starting to emerge. For example, because the immigrants were not fleeing persecution or prosecution, there was no galvanizing force to tie the people together. So what helped created the community?

Technology allows for deeper engagement for each member.

Remix. Everything is licensed under a Creative Commons license. A lot of derivative works are being posted and shared on the site.

Studs passed away in 2008, so the Guptas have been doing a lot of homework to understand what he was thinking and what was driving him. “People are ready to say ‘Yes, we are part of a world’.” This could lead to broadening out Kahani, to create more Kahani’s, by archiving and spinning out other initiatives. There could be a long tail of Kahani Movements. Our call to action to you today is start, and start soon, because time is limited.

Questions:

What about controversial or sensitive stories, like about abortion?

The Kahani Movement or StoryCorps are great opportunities to share intimate and difficult conversations by recording conversations within families, as family members interview each other.

What incentives are there for people to be involved in online communities if they don’t live online?

What Kahani is trying to achieve is online but much of it happens offline, around family living room tables. Some of the gaming panels at SXSW are interesting, because some of the motivational aspects around gaming could be applied.

Are the guidelines for storytelling, particularly around the questions to ask and also about how to use technology to accumulate stories?

Skype has been a good tool. One of the most powerful tools is to pull out a picture and ask: “tell me about this photo.”

How does the social network work?

It starts with the profile and with the visual and textual elements you are sharing with others. That’s when the connections start to happen between people. Collaboration ensues from connections, which are based on shared interests.

Is there a structure or best practices about how to capture an entire lifespan? What about technical best practices? For example, my parents are not comfortable in front of a camera, so how do I capture their stories?

The top priority is the story, not the technology. As far as best practices, it traces back to you and your own comfort. Ultimately, we are comprised of moments of life, so let’s go back and explore thoroughly the moments that mattered.

Note to self: An important aspect is the creation of social capital by building credibility through mutual verification of stories.

Creating a marketing ecosystem for social media

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The following is paraphrased from a presentation made by Allison Cerra, Chief Marketing Officer, Americas Region – Alcatel-Lucent, at the Social Networking Conference 2010 in Miami, FL.

Consider the following identified marketing challenges in the current online social media ecosystem:

  1. Service providers are constrained: Today, just 20 households consume more broadband than the entire bandwidth used in 1995
  2. Developer community aren’t making money: They need to launch and maintain services that end-users want for free
  3. End-users are frugal: How to get users to pay for things when they are accustomed to having things for free?
  4. Marketers are strapped: Very few in the marketing space have figured out how to monetize things

The common thread above is that current business models aren’t stable in today’s social media ecosystem.

However, research indicates that conditions can be created to market services better online. Based on a survey and focus group sessions with over 1,000 social networkers, three key points stand out:

  • Social networkers are not that social

A recurring theme in the study was: “I have a lot of relationships I try to maintain, but I don’t have time to develop deep substantive relationships.”

Also, social networking is all about the users: their social networking experience “validates” them. For example, being tagged in a photo is an egocentric pleasure: to the user, it means “I am important”.

In contrast, MMORPG players are not introverts at all, quite the opposite. These people love the network, not the game. It’s about sharing a passion so intimately with a small group of people, that the relationship becomes more important than the game.

  • Social networkers can be convinced to pay

People online are used to having things for free. But what if you know your friend’s status at any time, regardless of the device you’re using? What if you know where your friends are at any time? How would this change the social networking experience?

Let’s think about an “advanced friend finder” application: I land in Miami and I can know where you are and what places you recommend and whether you are free to meet or not, based on your location data, your presence, your history of geolocation, and your shared calendar. If this type of ecosystem of services is put together, would you pay for this type of  information?

Another example is, what if you meet someone at a conference and two weeks later they call you and you don’t remember them well anymore? But how about if when they call you, their LinkedIn profile pops up automatically? Would you pay for this type of information, if services were integrated in this way?

Research show that social networkers are willing to pay for these types of value-added services. (Also, they are not as averse to advertising as we might like to think.)

  • Privacy is a concern … or is it?

If I’m going to give you my presence and location, isn’t that too much info? In focus groups, people are not comfortable with sharing information. However, in practice, people do share this information when the following three conditions are met:

  1. You allow  users to opt-in (rather than opt-out) — the user must remain in control
  2. Social networkers are more concerned about when information about them is released, than who has access to it
  3. Social networkers overwhelmingly trust service providers more than social app developers with their sensitive information

Conclusion:

The above suggests that when privacy concerns are addressed and social applications are combined with service providers, new conditions can be created to develop an ecosystem that is more conducive to marketing and monetizing online services.

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Soaring

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corcovado
Originally uploaded by alexdecarvalho

One of the advantages of traveling on a major holiday is that no one else does, and so my flight to Rio was empty as my calendar turned its page to 2010 at 30,000 feet.

Corcovado (the Christ the Redeemer statue) is an inspiration to many for religious reasons. Standing high above the city with arms outstretched, it evokes feelings of protection, benevolence, compassion, charity, and friendship.

Have you seen videos of wingsuit flyers? What if Corcovado was also reminding us to soar in our daily lives?

Chris Brogan just blogged his 3 keywords for 2010. I’ll draw inspiration this year from Corcovado as a visual metaphor for soaring.

“Refuse to be average. Let your heart soar as high as it will.” -A.W. Tozer

Wishing you good fortune in the new year.

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